Billing Terms & Conditions

At Faye Ora, we aim to make your shopping experience secure and convenient. We currently accept PayPal as our sole payment method at checkout. Additional payment methods may be introduced in the future, and we’ll promptly update our website to reflect any such changes.

Currency for Transactions

All purchases made through the Faye Ora website are processed in MYR (Malaysian Ringgit). Prices displayed on our website, as well as any applicable taxes or fees, will be charged in this currency. If you are using an account or card denominated in a different currency, your bank or payment provider may apply conversion rates and fees.

Secure Payment

We take your security seriously. All payment transactions on our website are protected by SSL (Secure Sockets Layer) encryption, ensuring that your personal and payment information is transmitted securely. We do not store any of your credit card or payment details on our servers.

Shipping Policy Overview

We offer free shipping on all orders within Malaysia, with 3 to 5 business days delivery after order processing. Orders placed before 18:00 (GMT+8) from Monday to Friday are typically processed within 1 to 3 business days. For full details, please refer to our complete Shipping Policy.

Return & Refund Policy Overview

If you’re not entirely satisfied with your purchase, you can return both defective and non-defective items within 30 days, provided they’re in new, unused condition. Returns are processed by mail with no restocking fees and free return shipping provided. For full details on our process, please review our complete Return & Refund Policy.

Privacy Policy Overview

At Faye Ora, we respect your privacy and are committed to protecting your personal data. We collect and use your information solely for order processing, customer service, and improving our offerings. We do not sell your personal data to third parties. To learn more about how we handle your data, please review our full Privacy Policy.

Google Merchant Center Compliance

Faye Ora fully adheres to Google Merchant Center policies. We maintain transparent billing and checkout processes to ensure that all product pricing, shipping costs, and applicable fees are clearly displayed before you complete your purchase. We are committed to providing an honest and trustworthy online shopping experience.

Need Help?

If you have any questions about billing, payments, or any of the above policies, please reach out to us using the contact details below. We’re here to help!

Store Name: Faye Ora

Email: info@fayeora.com

Address: Level 24, Menara Prestige, No. 1 Jalan Pinang, 50450 Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00 AM to 18:00 PM (GMT+8)

Contact Form: Contact Page

Response Hours: We strive to respond within 48 business hours