Refund policy

Last updated: May 27, 2026

Thank you for shopping with Faye Ora. We appreciate your trust and support. Our goal is to ensure you are satisfied with your purchase. If you are not completely happy with your chandelier or lighting product, this Return & Refund Policy explains the return eligibility, exchange conditions, and refund process.

Return Eligibility

Faye Ora accepts returns for eligible chandelier and lighting products within 30 days of delivery.

To qualify for a return:

Return requests must be submitted within 30 days from the delivery date
Items must be unused, uninstalled, and in new condition
All original packaging, accessories, components, manuals, and mounting hardware must be included
Products must not show signs of installation, wiring, modification, or damage caused after delivery

Exchanges

Exchanges are available for eligible products that meet the return requirements outlined above.

Exchange conditions:

Exchange requests must be submitted within 30 days of delivery
Items must be unused and returned in original packaging
Exchanges are subject to product availability

Return Method

All approved returns and exchanges are handled by mail.

To request a return or exchange, please contact our support team at info@fayeora.com. Once your request has been reviewed and approved, return instructions will be provided.

Return Shipping Costs

Faye Ora provides a prepaid return shipping label for approved returns.

There is no charge to customers for approved return shipping labels.

Customers are encouraged to securely package returned products to help prevent transit damage during the return process.

Restocking Fees

Faye Ora does not charge restocking fees for approved returns or exchanges.

Refund Process

Once the returned item has been received and inspected, refunds are processed within 10 business days.