Frequently Asked Questions
Can’t find what you’re looking for? Feel free to reach out to us!
What is the return policy?
We want you to love what you order. You can return both defective and non-defective items in new and unused condition within 30 days. We cover return shipping and process refunds within 10 business days after receiving your return.
For detail information, please visit our Return and Refund Policy
When will I get my order?
We ship anywhere in Malaysia with delivery in 3 to 5 business days. Orders placed before 18:00 (GMT+8) are processed the same day. All orders ship for free.
For detail information, please visit our Shipping Policy Page
Which payment methods do you accept?
We currently accept PayPal for all purchases. Your payment is processed securely through PayPal’s trusted platform, giving you peace of mind with every transaction.
For detail information, please visit our Billing Terms and Conditions
How much does shipping cost?
Shipping is completely free on all orders within Malaysia. The price you see at checkout is the final price you’ll pay no hidden shipping fees, no surprises.
For detail information, please visit our Shipping Policy Page
How can I contact customer support?
We’re here to help! You can reach our customer support team anytime via email or through our Contact Us form on the website. We aim to reply to all inquiries within 48 business hours during regular business days.